Fun with Telus Tech Support! lol

[RapidCP]

Okay, so I have a fiber connection in my place dedicated to my Servers via Novus, personally I find them on the top of their ball game for Tech Support. (Had so little problems I swear I have only called them three times in my life)

Telus is my other internet provider for voice, data, iptv. The tech support is fully employed with morons. Many times I had to inform this guy, my company has direct work with Cisco Systems that we do programming. And by the sounds of it, he had no idea who Cisco Systems was lol.

My problem with telus was some serous packet loss. He asks me to test the speed of my connection. I informed him once again, I am getting packet loss. NOT SPEED PROBLAMS! LOL. He asked if I can directly plug myself into the wan port of the Dlink Gateway that telus installed within my place (Located in a closet on the other side of the house). I told him that would not be able to physically happen. He then asks what switch/router do I use beyond the the gateway WAN. I told him a Cisco 6000. He said that may be the problem. But before I called, I analyzed the packets via the Cisco console and packets where making it past. So I told him that. So he said can we perform a speed test anyways. And this is where I got pissed. I said "Dude, look if my TV is still working that is directly connected to the gateway since it is IPTV and my internet is not working then it must be your problem not mine". And what he said made me laugh my ass off. "Uh, sir, I have no answer then" LOL!!! I asked to be transfered to a manager, and the manager transfers me to their TIER1 team, and finally I get some action! I just asked the guy, can you guys just monitor my connection for the next 47 hours to measure the packet loss or drop off's. and that was that.

But shit!, this is really pathetic that I have to push so damn hard and you have to be a TCP/IP network educated person to get some action, I feel so sorry for all the people that don't know how networks work. Imagine all the customers that spend half a day trying to get the telus services to work!.

Oh, btw. I was was waiting for 45 minutes to get to customer tech support.



"TELUS, THE FUTURE DOES NOT INCLUDE US" lol

[ProgrammingFun]

It was probably a customer service person in China or India who probably transferred you to a real technician in Canada or USA. They're just told basic answers to common problems, such as: "Disconnect it, re-connect it, and try again."

LOL

[Insectoid]

The standard text support employees have a script they read off. Damn near every big provider uses them. Only the top support people have any idea what they're doing.

[saltpro15]

I always ask right away if I can speak to a manager. Tech support sucks...

[SNIPERDUDE]

I agree, just cut the middleman when asking for help.

[RapidCP]

Eat this telus!


Mod Edit: Thats not realy appropriate for this fourm *snip*.

Too much free time on my hands.

[USEC_OFFICER]

Why?

[RapidCP]

idk... lol

[corriep]

kinda related:

http://www.collegehumor.com/picture:1911676

[RapidCP]

corriep @ Thu Apr 29, 2010 11:45 am wrote:

kinda related:

http://www.collegehumor.com/picture:1911676

lol! Reminds me of my teen years and working for best-buy, heres a book, theres the dark dungeon now read and come back out in 2 weeks. lol I quit the job within 4 days.

[Insectoid]

I laughed so hard at that corriep. You get +10 points (but not bits because I'm hoarding them all for myself).

[SNIPERDUDE]

points?

[USEC_OFFICER]

They're like bit except imagonary. (Still can't spell)

[SNIPERDUDE]

phonics my friend, phonics.

[USEC_OFFICER]

I do try. A little. However English is complex. And not my favourite subject.